Floor Supervisor

Job Description

The Floor Supervisor is expected to supervise room attendants and housekeeping operations on assigned floors, ensuring guest rooms and public areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, strong attention to detail, good communication skills, and the ability to lead and motivate a team. Candidates should be physically fit, organised, service-minded, and comfortable working shifts, weekends, and public holidays. Experience with hotel housekeeping systems and knowledge of workplace safety procedures would be advantageous. The role also involves checking rooms, coordinating maintenance requests, managing supplies, training staff, and responding promptly to guest needs.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and a strong focus on memorable guest experiences. Shangri-La Hotel, Singapore is a well-established five-star property set within landscaped grounds near Orchard Road. It offers accommodation, restaurants, event facilities, wellness services, and extensive guest amenities. Employees typically work in a multicultural environment with structured operating standards and opportunities to develop careers in hospitality. The company places importance on service excellence, teamwork, professionalism, and continuous learning.

Destination Guide

Singapore is a compact, modern island city with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its festivals, neighbourhoods, and excellent hawker food. Lifestyle is convenient and safe, with reliable public transport, good healthcare, shopping, parks, beaches, and an active international community. English is widely used at work, although Mandarin, Malay, and other languages are common. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Employers usually guide successful candidates through the application process. Rental costs can be high, so newcomers should budget carefully and consider shared housing or accommodation outside central districts.