The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries while supporting the hotel’s occupancy and revenue objectives. Candidates should have relevant hotel or reservations experience, strong communication skills, attention to detail and confidence using reservation or property-management systems. English proficiency is expected; additional languages and knowledge of luxury-hotel standards are advantageous. The role requires accurate handling of rates, availability, payment details and guest preferences, with prompt coordination across Front Office, Sales and Rooms divisions. The successful candidate is expected to deliver warm, professional service, respond efficiently to enquiries, protect confidential guest information and remain flexible with schedules in a fast-paced hospitality environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is known for personalised service, elegant accommodation, premium dining and resort experiences, supported by the brand promise of warm Asian hospitality. The group serves leisure and business travellers and operates properties in major cities, island destinations and resort locations. Shangri-La Singapore is an established luxury hotel surrounded by extensive landscaped gardens near Orchard Road. The property offers guest rooms and suites, restaurants, meeting facilities, wellness services and family-focused amenities. Employees generally work in a multicultural, service-oriented environment with opportunities to develop careers in international hospitality.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, food and beverage, finance, technology, healthcare and logistics. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa and Changi, with public transport making commuting straightforward. The culture is multicultural, orderly and strongly influenced by Chinese, Malay, Indian and international communities. Lifestyle highlights include excellent hawker food, shopping, museums, parks and efficient transport, although rent and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; the employer submits the application to Singapore’s Ministry of Manpower. Candidates should secure a written offer, check pass eligibility and budget for accommodation, healthcare and deposits before relocating. English is widely used in workplaces and daily life.
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