Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by handling incoming calls, guest requests, internal communications and message delivery promptly and courteously. Requirements typically include secondary education, hotel or customer-service experience, clear spoken English, good telephone etiquette and basic computer skills. Knowledge of additional languages is advantageous. The successful candidate is expected to remain calm under pressure, protect guest confidentiality, record requests accurately, coordinate with hotel departments and provide consistently warm, professional service. Shift work, including weekends and public holidays, is normally required, along with a flexible and service-oriented attitude.

Company Info

Shangri-La Singapore is a luxury hotel located near Orchard Road, operated by Shangri-La Group, an international hospitality company founded in Asia. The hotel is known for its spacious grounds, refined accommodation, restaurants, meeting facilities and attentive service. It serves business travellers, leisure guests, families and high-end events, with several accommodation wings and a broad range of dining and recreation facilities. Shangri-La places strong emphasis on Asian hospitality, guest satisfaction, teamwork and employee development. Staff commonly work in a multicultural environment and are expected to maintain polished standards, discretion and genuine care in every guest interaction. The company offers opportunities across hotel operations, food and beverage, housekeeping, engineering, finance and management, making it a recognised employer for hospitality professionals seeking experience with a global luxury brand.

Destination Guide

Singapore is a compact, highly connected island city-state with opportunities in hospitality, tourism, aviation, finance, technology, healthcare and logistics. Its culture combines Chinese, Malay, Indian and international influences, reflected in its festivals, food and languages. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, parks and attractions, although housing and daily expenses can be high. Employees generally need an employer-sponsored work pass. Hospitality staff may qualify for an S Pass or another appropriate pass, depending on salary, qualifications, quotas and current government rules; the employer normally submits the application. Before relocating, arrange approved employment, accommodation, medical coverage and sufficient savings. Singapore is hot and humid year-round, with frequent rain. English is widely used at work, and familiarity with Mandarin, Malay or other languages can benefit guest-service employees.