The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by developing resort, leisure and global sales business, strengthening relationships with travel partners, corporate accounts, wholesalers and other key markets. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, several years of hotel or resort sales experience, and a proven record of meeting revenue targets. Strong communication, negotiation, presentation and account-management skills are expected, together with market knowledge and familiarity with CRM and sales-reporting systems. The candidate should be commercially minded, proactive, well connected, comfortable with travel and able to work across cultures. Leadership, forecasting, teamwork and the ability to represent the hotel professionally are essential.
Shangri-La is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. The group is known for attentive service, strong guest relationships and resort experiences, with properties ranging from urban business hotels to beachfront destinations. Shangri-La Hotels and Resorts in Malaysia serve leisure and business travellers and commonly provide accommodation, dining, meetings, wellness and recreational facilities. Employees generally work in a multicultural environment with structured operating standards, training opportunities and career mobility across the group. Sales leaders are expected to grow market share, build long-term client partnerships and support the property’s overall commercial performance.
Malaysia offers hospitality and sales opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Langkawi is the country’s best-known island workplace, offering a relaxed beach lifestyle, water activities and an international tourism community. Penang combines heritage culture, excellent food and urban conveniences, while Sabah and Sarawak provide nature-focused living and strong resort demand. Malaysian culture is diverse, blending Malay, Chinese, Indian and Indigenous traditions, with English widely used in hotels and business. Living costs vary, with Kuala Lumpur generally more expensive than smaller islands. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work before approval. Employers often assist with permits, accommodation or relocation, but this should be confirmed in the offer. Reliable transport, healthcare and internet are available, though island life may be quieter and more seasonal.
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