The Learning & Development Manager is expected to design, coordinate and evaluate training programmes that support Shangri-La’s service standards, employee development and business objectives. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The candidate should have strong facilitation, presentation, communication and organisational skills, and be comfortable working with employees at all levels. Experience in competency development, onboarding, leadership training, training records, compliance and performance improvement is desirable. The role requires a professional, approachable and service-oriented personality, sound knowledge of adult learning practices, confidence using digital learning tools, and the ability to measure training effectiveness and manage multiple priorities.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The brand is recognised for personalised service, comfortable accommodation, extensive dining facilities and distinctive resort experiences. Its properties commonly employ colleagues across rooms, food and beverage, wellness, events, engineering and corporate support functions. Shangri-La places strong emphasis on guest satisfaction, colleague development, cultural awareness and high service standards. In Malaysia, the group has operated notable city and resort properties, offering careers in hotel operations and management. Working for Shangri-La generally involves an international, customer-focused environment with structured procedures, service training and opportunities to develop within the wider hospitality network. Specific benefits, reporting lines and responsibilities vary according to the individual property and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Langkawi and Penang are especially attractive for island-oriented lifestyles, combining beaches, restaurants, heritage areas and international tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, while Bahasa Malaysia is the national language. Living costs vary, with resort islands sometimes having higher rents and fewer services than major cities. Leisure commonly includes island-hopping, diving, hiking, local markets and diverse cuisine. Foreign nationals generally need an employer-sponsored employment pass, and approval must be obtained before starting work; requirements can change, so candidates should confirm details with Shangri-La and Malaysian immigration authorities. Relocation planning should cover accommodation, healthcare, transport, banking, insurance and tax registration. Tourist entry does not permit employment.
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