The Reservations Associate manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have a diploma or relevant hospitality experience, strong communication skills and good computer knowledge. Previous experience in hotel reservations, front office or customer service is advantageous. The role requires attention to detail, accurate handling of rates and availability, and confidence working with international guests. Candidates are expected to deliver warm, professional service, meet response and conversion targets, coordinate effectively with Front Office and Sales teams, and remain calm during busy periods. English proficiency is essential; additional languages and familiarity with hotel reservation systems are useful.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. Its portfolio includes Shangri-La, JEN by Shangri-La, Kerry Hotels and Traders hotels. The group is known for attentive Asian-inspired service, premium accommodation, dining, meetings and resort experiences. In Singapore, Shangri-La Singapore is a large luxury hotel set among extensive gardens near Orchard Road, offering guestrooms, suites, restaurants, event facilities, recreational amenities and wellness services. Employees typically work in a multicultural environment and are expected to demonstrate genuine hospitality, professionalism, teamwork and attention to detail. The company also promotes career development through operational training and opportunities across its international hotel network.
Singapore is a compact island city-state with strong opportunities in hospitality, finance, technology, healthcare, logistics, retail and education. Hotel workers benefit from a busy tourism and business-events sector, with roles ranging from reservations and front office to food and beverage and management. The culture is multicultural, orderly and generally English-speaking, with Chinese, Malay, Indian and international influences. Lifestyle is convenient and safe, although housing and dining in central areas can be expensive. Efficient public transport connects residential districts with workplaces, and tropical weather is hot and humid year-round. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Before relocating, confirm eligibility, medical requirements, accommodation costs and employment terms. Singapore does not have traditional resort-island living, but its waterfront areas, parks and nearby islands provide leisure options.
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