The Duty Manager (Front Office) is expected to oversee daily front-office operations, support the Front Office Manager, and ensure an efficient, welcoming guest experience. Responsibilities typically include supervising reception and concierge activities, managing arrivals and departures, resolving complaints, handling service recovery, coordinating with housekeeping and other departments, monitoring room status, and maintaining hotel standards. Candidates should have relevant luxury-hotel or front-office experience, strong communication and leadership skills, sound knowledge of hotel systems, and the ability to remain calm under pressure. Flexibility for shifts, weekends, and public holidays is essential. Fluency in English and professional guest-service skills are expected; additional languages and experience with Opera or similar systems are advantageous.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong and known for its distinctive Asian-inspired approach to service. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La Singapore is a well-established luxury hotel set in extensive gardens near Orchard Road. It offers accommodation, restaurants and bars, event facilities, wellness services, and extensive guest amenities. The company places strong emphasis on genuine hospitality, personalized service, operational excellence, and employee development. Team members commonly work in a multicultural environment and are expected to demonstrate professionalism, attention to detail, cultural awareness, and a consistent commitment to guest satisfaction.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and international business. Its hotel sector includes luxury properties, resorts, restaurants, clubs, and event venues, creating opportunities for experienced service professionals and supervisors. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient and safe, with excellent public transport, modern healthcare, diverse food, and plentiful shopping and entertainment. Housing can be expensive, especially near central areas, so many workers share accommodation or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and eligibility depends on salary, qualifications, and government approval. Before relocating, candidates should confirm the offered salary, accommodation arrangements, work-pass status, and employment benefits.
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