The Concierge Supervisor leads the concierge team in delivering personalized, efficient guest services at Shangri-La. Requirements typically include a degree or diploma in hospitality, tourism, or a related field, previous experience in concierge or front-office operations, strong English communication skills, and knowledge of local attractions, transportation, and luxury guest services. The successful candidate is expected to supervise daily operations, coordinate guest requests, handle special arrangements, coach team members, resolve concerns professionally, and maintain Shangri-La service standards. A polished appearance, good organizational skills, cultural awareness, computer proficiency, flexibility for shifts, and a genuinely helpful attitude are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and other properties across Asia, the Middle East, Europe, North America, and Africa. Its Philippine portfolio includes well-known properties such as Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu. The group is recognized for warm Asian hospitality, personalized service, elegant facilities, and strong attention to guest comfort. Shangri-La hotels employ people across guest services, food and beverage, culinary operations, housekeeping, wellness, engineering, sales, and corporate support. The company generally provides structured training, opportunities for internal advancement, and an international working environment. Roles may involve rotating shifts, weekends, public holidays, and high service expectations, particularly in luxury resorts and city hotels.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels, restaurants, cruise facilities, tour operators, and wellness resorts regularly recruit front-office, culinary, housekeeping, engineering, and guest-relations staff. Filipino culture is welcoming, family-oriented, and service-minded, with English widely used in workplaces and tourism. Lifestyle varies from busy urban living to relaxed island communities; costs are generally lower outside Manila, although popular resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and government documentation requirements. Relocation planning should include housing, transportation, health insurance, tax obligations, and typhoon-season considerations. Island destinations offer beaches, diving, hiking, and a strong social atmosphere, but may have fewer specialist services and less reliable connectivity than major cities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...