Waiter / Waitress - Cafe Malacca

Job Description

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and serving food and beverage orders, explaining menu items, maintaining service standards, processing payments, and ensuring a pleasant dining experience. Candidates should have relevant experience in hotel or restaurant operations, good knowledge of food and beverage service, and strong spoken English. Cantonese and Mandarin are advantageous. The role requires a friendly, attentive, well-groomed, and reliable individual who can work efficiently under pressure, handle guest requests professionally, and cooperate with colleagues. Flexibility to work shifts, weekends, and public holidays is expected. Training in hospitality, a positive attitude, and a genuine interest in customer service are highly valued.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. Established in 1971, it operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for warm Asian hospitality, high service standards, comfortable accommodation, and a broad range of restaurants, wellness facilities, and meeting spaces. Its Hong Kong hotels serve business travelers, leisure guests, and local residents, with dining outlets offering international and regional cuisine. Employees typically work in structured, multicultural environments with opportunities for professional training and career development. The company places strong emphasis on guest satisfaction, teamwork, courtesy, operational quality, and creating memorable experiences. Conditions and benefits vary by property and position, but may include service charge, staff meals, uniform provision, medical coverage, discounts, and internal mobility opportunities.

Destination Guide

Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, logistics, and professional services. Hospitality workers can find roles in luxury hotels, independent restaurants, catering companies, and event venues, although competition is strong and Cantonese is often an advantage. The culture combines traditional Chinese customs with international influences; people generally value punctuality, efficiency, courtesy, and hard work. Lifestyle is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails, beaches, and busy urban neighborhoods. Housing can be expensive, particularly on Hong Kong Island and in central Kowloon, so many workers share accommodation or live in the New Territories. Foreign employees normally need an approved employment visa before starting work; the employer generally sponsors the application and must demonstrate a genuine role and suitable conditions. Applicants should confirm visa eligibility, contract terms, accommodation costs, medical requirements, and tax obligations before relocating.