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Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Malaysia Shangri-La RM1,700–RM2,500 per month, potentially supplemented by service charge, tips, meals and other hotel benefits*
Job Description

The role involves serving guests in In Room Dining, banquet functions and Spice Market Café, taking orders, delivering food and beverages, setting tables, processing bills and maintaining excellent service standards. Candidates should ideally have hotel or restaurant experience, good English communication skills, a pleasant and professional manner, attention to detail and the ability to work efficiently during busy periods. Flexibility for shifts, weekends and public holidays is expected. Knowledge of food and beverage service, hygiene practices and basic cashiering is advantageous. The successful candidate should be guest-focused, well presented, reliable and able to work cooperatively within a multicultural hospitality team.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and other properties across Asia, the Middle East, Europe, North America and Africa. The group is known for warm Asian hospitality, high service standards and comprehensive guest facilities, including restaurants, bars, spas, meeting venues and leisure services. Shangri-La properties in Malaysia include hotels and resorts in locations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in an international environment with structured operating procedures, training opportunities and opportunities for career development within the wider group. Benefits vary by property and position but may include staff meals, uniform, medical coverage, accommodation assistance or service charge participation.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism and event services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Island life in Langkawi or Penang combines beaches, outdoor activities and multicultural communities, while resort work can involve staff accommodation and irregular shifts. Malaysian culture blends Malay, Chinese, Indian and indigenous traditions, with Bahasa Malaysia widely used and English common in tourism. Living costs are generally moderate, though island accommodation and transport can be more expensive. Foreign workers normally require an employer-sponsored employment pass or work permit, and should not begin work on a tourist visa. Employers usually guide medical checks, immigration applications and relocation arrangements. Before accepting an offer, confirm salary, service charge, accommodation, meals, transport, contract terms and visa responsibility in writing.