The F&B Reservation Executive manages restaurant and dining reservations, responds to telephone, email and online enquiries, records guest preferences, coordinates table availability and supports smooth communication between guests and food-and-beverage teams. Candidates typically need relevant hospitality or customer-service experience, good communication skills, basic computer knowledge and strong attention to detail. Fluency in English is generally expected, while Malay and other languages are useful. The role requires a professional appearance, courteous telephone manner, accurate booking administration and the ability to remain calm during busy periods. The successful candidate is expected to provide personalised service, maximise reservations and revenue, follow Shangri-La standards and work flexibly across shifts, weekends and public holidays.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group founded in 1971. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised service, elegant properties and its Shangri-La hospitality philosophy, which places strong emphasis on genuine care and memorable guest experiences. Its Malaysian operations include luxury hotels and resorts serving business travellers, leisure guests, families and corporate events. Employees generally work in multicultural teams and may receive structured training, staff dining, uniform support, accommodation or other benefits depending on the property and position. Shangri-La roles commonly require high service standards, professional communication, teamwork and flexibility. Exact benefits, salary and career-development opportunities vary by hotel, employment contract and location.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island destinations such as Langkawi, Penang, Perhentian and Tioman provide a relaxed lifestyle, beaches, outdoor activities and strong seasonal hospitality demand. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism workplaces. Living costs are generally moderate, though island accommodation and transport can be higher. Foreign employees normally need an employer-sponsored work permit or Employment Pass; working before approval is not permitted. Employers usually guide candidates through immigration, medical checks and relocation arrangements. Applicants should confirm accommodation, transport, insurance, probation terms and permit sponsorship before accepting an offer. Climate is tropical, hot and humid, with monsoon conditions varying by coast.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...