The Service Manager – Sous Chef supports the Executive Chef in managing daily kitchen operations, food preparation, service delivery and team performance. Requirements typically include formal culinary training, several years of professional kitchen experience, and previous supervisory or sous chef experience in a hotel or high-volume restaurant. The successful candidate should understand food safety, hygiene standards, menu execution, portion control and cost management. Strong leadership, communication and organizational skills are essential, along with the ability to train colleagues, coordinate with service teams and maintain consistent quality during busy periods. Flexibility to work shifts, weekends and public holidays is expected.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, comfortable accommodation, distinctive dining and extensive leisure facilities. In Malaysia, Shangri-La operates several established hotels and resorts, offering careers across culinary operations, guest services, events, wellness and hotel management. The company places strong emphasis on hospitality standards, employee development, teamwork and creating memorable guest experiences. A Sous Chef or Service Manager role with Shangri-La generally involves working in a structured international environment, following brand standards while responding to the needs of local and international guests.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and beach destinations along the east coast. Island resorts commonly recruit chefs, restaurant managers, housekeeping staff, spa professionals, dive guides and guest-service teams. The culture is multicultural, shaped by Malay, Chinese, Indian and indigenous traditions, with excellent food and generally friendly communities. Lifestyle varies from busy city living to a relaxed beach setting; costs are usually moderate, although resort islands can be more expensive. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work. Candidates should confirm salary, accommodation, meals, transport, insurance and contract conditions, particularly for resort positions. Relocation requires a valid passport, medical checks and appropriate documentation. English is widely used in hotels, while Malay is useful for daily life.
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