The Service Manager – Front Office (Duty Manager) is expected to oversee daily front-office operations, support the Front Office Manager, and ensure smooth guest arrivals, departures, room assignments, billing, and service recovery. Requirements typically include a diploma or degree in hospitality or a related field, previous hotel front-office or supervisory experience, strong English communication skills, and confidence using hotel property-management systems. The candidate should be guest-focused, well presented, calm under pressure, and willing to work rotating shifts, weekends, and public holidays. Leadership, problem-solving, complaint handling, and coordination with housekeeping, engineering, security, and food-and-beverage teams are essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong9 Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for attentive service, strong Asian hospitality values, and high standards in accommodation, dining, wellness, and guest experiences. Its Malaysian properties include major city and resort hotels, serving business travellers, leisure guests, groups, and international visitors. Shangri-La generally offers structured hotel operations, training opportunities, employee benefits, and career paths across front office, food and beverage, housekeeping, sales, and management. The working environment is guest-centred and multicultural, with expectations for professionalism, teamwork, flexibility, and consistent service delivery.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi and nearby islands are popular for beach resorts, while Penang combines tourism, heritage, and a lively food culture. Daily life is generally affordable compared with many international hotel markets, although housing costs vary by location. Malaysia is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, languages, and customs. English is widely used in hotels, but Malay is the national language. Overseas employees normally need employer sponsorship and an approved Employment Pass before starting work; the employer usually manages the application. Candidates should confirm contract benefits, accommodation, transport, medical coverage, and relocation support. Malaysia has warm weather year-round, with monsoon patterns differing between the east and west coasts. A valid passport, authenticated qualifications, and medical or background documents may be required.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...