The Service Associate supports daily operations in the lobby lounge by welcoming guests, taking food and beverage orders, serving items accurately, clearing and resetting tables, processing payments, and maintaining high standards of cleanliness and presentation. Candidates should have hospitality or food-and-beverage experience, good communication skills, a pleasant personality, attention to detail, and the ability to work flexible shifts, including weekends and holidays. Familiarity with service procedures, POS systems, basic product knowledge, and conversational English is advantageous. The role requires teamwork, professionalism, physical stamina, and a genuine commitment to Shangri-La’s guest-service standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for refined accommodation, restaurants and bars, wellness facilities, and attentive, personalized service. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, and Cebu. Employees typically work in a multicultural environment where guest care, teamwork, grooming, operational consistency, and professional development are strongly emphasized. Benefits and working conditions vary by property and position, but hospitality roles commonly include meals, uniforms, training, statutory benefits, and possible service-charge participation.
The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Hotels, resorts, restaurants, cruise-related businesses, and travel companies regularly recruit service, culinary, housekeeping, front-office, and management staff. Filipino culture is generally warm, family-oriented, and respectful, with English widely used in workplaces and daily communication. Lifestyle varies from busy urban living to relaxed beach or provincial communities; living costs are usually lower outside major business districts, though central Manila and popular resort islands can be expensive. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa before starting employment, while requirements may vary by nationality and contract. Candidates should confirm visa sponsorship, accommodation, transport, medical coverage, and service-charge arrangements with the employer. Domestic flights and ferries connect the main islands, but travel can be affected by weather.
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