The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training within the Shangri-La property. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, together with hotel or training experience. The successful candidate should be confident facilitating workshops, communicating with employees at different levels, preparing training materials, maintaining development records and evaluating learning outcomes. Strong organisational, interpersonal and presentation skills are important, as is proficiency in English and commonly used office software. The role requires a service-oriented attitude, discretion, initiative and the flexibility to work with operational departments and changing hotel schedules.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for personalised service, comfortable surroundings and its Asian-inspired approach to hospitality. Shangri-La properties typically offer accommodation, restaurants, banqueting, wellness facilities and business services, supported by large multicultural teams. The company places strong emphasis on guest satisfaction, colleague development, professional standards and responsible business practices. In Malaysia, Shangri-La operates well-known hotels and resorts in destinations including Kuala Lumpur, Penang and Sabah. A Learning & Development position would generally involve helping colleagues build operational, leadership and service skills while supporting the property’s training calendar, brand standards and long-term talent development.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, education and professional services. Popular island and coastal destinations include Penang, Langkawi, Tioman, Redang, Perhentian and parts of Sabah, while Kuala Lumpur provides the widest range of corporate roles. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hospitality and business. Lifestyle costs vary: island living can be relaxed but seasonal and more expensive for imported goods, whereas cities offer better transport, healthcare and career options. Foreign nationals normally need an employer-sponsored work pass, and the company must meet immigration requirements before employment begins. Candidates should confirm the visa category, contract, accommodation, medical coverage and relocation support with Shangri-La. Malaysia has a warm tropical climate, excellent food, diverse communities and generally welcoming environments for hospitality professionals.
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