Food & Beverage Associate

Job Description

The Food & Beverage Associate supports restaurant, bar, banquet, and room-service operations by welcoming guests, taking orders, serving food and drinks, processing payments, and maintaining clean, well-presented service areas. Candidates should have good communication and customer-service skills, a professional appearance, basic food and beverage knowledge, and the ability to work accurately in a busy hospitality environment. Previous hotel or restaurant experience is helpful, while training may be provided for suitable applicants. Flexibility to work shifts, weekends, and public holidays is expected. The successful candidate should be friendly, attentive, dependable, and comfortable working as part of a multicultural team while following hygiene, safety, and service standards.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for its Asian-inspired hospitality, high service standards, comfortable guest environments, and resort experiences. Its Malaysian properties include city hotels and leisure resorts, offering accommodation, restaurants, event facilities, wellness services, and recreational activities. Shangri-La places emphasis on personalised guest care, teamwork, professional development, and cultural understanding. Employees may receive structured training and opportunities to progress across departments or within the wider international group. Working in a Food and Beverage Associate role typically involves direct guest contact and collaboration with culinary, housekeeping, front-office, and events teams.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and coastal resort areas. Langkawi is a popular island destination known for beaches, mangroves, island-hopping, diving, and a relaxed resort lifestyle. Penang combines heritage architecture, festivals, diverse food, and an active urban culture, while Sabah provides access to Mount Kinabalu, marine parks, and excellent diving. Living costs vary, with resort islands often requiring staff accommodation or shared housing. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences; English is widely used in tourism. Foreign employees generally need employer sponsorship and an approved Employment Pass or relevant work permit before starting work. Employers commonly assist with documentation, but candidates should confirm visa terms, accommodation, transport, medical coverage, and service-charge arrangements before relocating.