Duty Manager

Job Description

The Duty Manager oversees daily hotel operations and serves as the senior manager on duty, ensuring smooth service across guest-facing departments. Responsibilities typically include handling guest requests and complaints, coordinating with Front Office, Housekeeping, Food and Beverage, Security and Engineering, responding to emergencies, monitoring service standards, and preparing operational reports. Candidates are generally expected to have hotel management experience, strong leadership and communication skills, sound problem-solving ability, and a customer-focused approach. Previous experience in a supervisory or duty management role within a luxury hotel is preferred. The role requires flexibility to work shifts, weekends and public holidays, along with professional English and the ability to remain calm under pressure.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised Asian-inspired hospitality, high service standards and a portfolio that includes city hotels, island resorts and lifestyle properties. Shangri-La Singapore is an established luxury hotel set near Orchard Road, offering guest rooms, suites, restaurants, event facilities, recreational amenities and extensive landscaped grounds. The property serves leisure travellers, business guests, families, wedding parties and corporate events. Employees typically work in a multicultural environment where attention to detail, teamwork, discretion and genuine guest care are important. Career opportunities are available across hotel operations, food and beverage, culinary, events, finance, engineering, sales and corporate support functions.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and professional services. Its culture blends Chinese, Malay, Indian and international influences, reflected in its food, festivals, languages and neighbourhoods. The lifestyle is convenient, safe and highly connected, with efficient public transport, modern healthcare, excellent shopping and abundant hawker dining. Housing can be expensive, especially near central areas, so many employees choose shared accommodation or locations close to MRT lines. Foreign workers generally need an employer-sponsored work pass; eligibility depends on qualifications, salary and the applicable Ministry of Manpower scheme. Employers usually guide successful candidates through the application process, but relocation planning should include accommodation, insurance, transport and living costs. Singapore’s tropical climate is hot and humid year-round, with frequent rain, so suitable clothing and an adaptable attitude are helpful.