Floor Supervisor

Job Description

The Floor Supervisor oversees daily housekeeping operations on assigned floors, ensuring guest rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory or team-leading skills, good communication and attention to detail. The candidate should be organised, physically fit, service-oriented and able to work shifts, weekends and public holidays. Responsibilities may include allocating room assignments, inspecting rooms, coordinating with Front Office and Engineering, controlling supplies, coaching colleagues and responding promptly to guest requests. Familiarity with hotel operating procedures and basic computer systems is advantageous. A positive attitude, reliability and the ability to remain calm in a busy environment are expected.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, comfortable accommodation, distinctive dining and strong attention to guest wellbeing. Shangri-La Singapore is a prominent luxury hotel located near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and recreational amenities. The property serves leisure travellers, business guests, families and large events. Shangri-La places emphasis on hospitality values, employee development, teamwork and creating memorable guest experiences. Employees generally work in a multicultural environment with structured operational standards and opportunities to build careers across hotel departments and international properties.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, aviation, finance, technology and healthcare. The culture is multicultural, shaped by Chinese, Malay, Indian and international communities, with English widely used at work. Life is safe, efficient and convenient, though accommodation and everyday expenses can be high. Public transport is excellent, and residents enjoy diverse food, shopping, parks, beaches and an active social scene. Foreign employees generally need an employer-sponsored work pass. Hospitality staff may qualify for an Employment Pass, S Pass or Work Permit depending on salary, qualifications and government criteria; the employer normally manages the application. Candidates should confirm current requirements with Singapore’s Ministry of Manpower. Before relocating, budget for rent, transport, insurance and deposits, and check whether accommodation, meals or medical benefits are included in the employment package.