The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries across telephone, email and booking channels. Requirements typically include hospitality or reservation experience, strong communication and customer-service skills, good attention to detail, and confidence using property-management or reservation systems. Fluency in English is expected; additional languages and knowledge of hotel booking platforms are advantageous. The successful candidate should be organised, commercially aware and able to recommend suitable room types, packages and rates while maintaining accuracy. Flexibility to work shifts, weekends and public holidays is expected, along with the ability to coordinate effectively with Front Office, Sales and Revenue teams and deliver Shangri-La’s service standards.
Shangri-La Group is a luxury hospitality company founded in Singapore and recognised internationally for its hotels, resorts and hospitality services. The group operates properties across Asia, the Middle East, Europe, North America and other global destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Shangri-La is known for warm Asian hospitality, personalised guest service, quality dining, wellness facilities and distinctive resort experiences. Its Singapore operations include established luxury hotels serving business travellers, families, leisure guests and events. Employees generally work in a multicultural environment with structured hotel procedures, opportunities for cross-department collaboration and training. Reservation roles support the commercial performance of the property by converting enquiries into bookings, protecting revenue and ensuring guests receive accurate, efficient assistance before arrival.
Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, aviation, finance, technology, retail and healthcare. Hotel employment is concentrated around Marina Bay, Orchard, Sentosa, the airport and major business districts. The culture is multicultural and orderly, combining Chinese, Malay, Indian and international influences, with English widely used at work. Lifestyle is convenient but relatively expensive, especially for housing; public transport is excellent, food is diverse and beaches, parks and neighbouring attractions provide leisure options. Foreign employees generally need an employer-sponsored work pass. Eligible professional roles may use an Employment Pass, while many operational hospitality positions use an S Pass or other applicable permit, subject to government criteria and quotas. Candidates should secure a formal offer before relocating, check pass eligibility, budget for accommodation and healthcare, and confirm whether the employer provides meals, transport, uniforms or staff housing.
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