The Telephone Operator supports the hotel’s Service Centre by answering and directing internal and external calls, handling guest requests, recording messages, and coordinating with relevant departments. Candidates should have a courteous telephone manner, clear spoken English, good listening and communication skills, and basic computer knowledge. Experience in hotel telecommunications, a call centre, or guest services is advantageous. The role requires professionalism, patience, accuracy, discretion, and the ability to remain calm while managing multiple calls and requests. Flexibility to work shifts, weekends, and public holidays is normally expected in a 24-hour hotel operation.
Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for attentive Asian-inspired service, high-quality accommodation, dining, wellness, and business facilities. Shangri-La Singapore is a prominent urban resort set near Orchard Road, offering extensive guest rooms, restaurants, event venues, landscaped grounds, and family-oriented facilities. Employees typically work in a multicultural environment with strong emphasis on guest satisfaction, service standards, teamwork, grooming, and professional development. The company serves leisure travellers, corporate guests, families, and event customers, and operates around the clock across many departments.
Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, healthcare, and logistics. Its culture is multicultural, shaped by Chinese, Malay, Indian, and international communities, with English widely used at work. The lifestyle is safe, clean, efficient, and well connected by public transport, although accommodation and daily expenses can be high. New arrivals often choose shared housing or locations near MRT stations to manage costs. Foreign employees generally need an employer-sponsored work pass; hotel service roles may use an S Pass or another applicable permit, subject to government rules, salary thresholds, and quotas. Employers usually guide successful applicants through the application process. Singapore’s tropical climate is hot and humid year-round, with frequent rain.
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