The Assistant Director of Sales will support commercial strategy and revenue generation for Shangri-La Rasa Sayang Resort and Golden Sands Resort. Requirements typically include a degree or diploma in hospitality, business, sales or a related field, several years of hotel sales experience, strong knowledge of Malaysia’s leisure, corporate and group markets, and proven client and team-management skills. The candidate is expected to develop accounts, maintain relationships with key partners, pursue new business, support sales targets, prepare forecasts and reports, and coordinate closely with revenue, reservations, marketing and operational teams. Strong communication, negotiation, presentation and networking abilities are essential, together with a results-oriented approach and flexibility to attend meetings, travel and represent the resorts professionally.
Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders. The group is known for Asian-inspired hospitality, attentive service and resort experiences. In Malaysia, Shangri-La has properties in locations such as Kuala Lumpur, Penang and Kota Kinabalu. The Rasa Sayang Resort & Spa and Golden Sands Resort are located in Batu Feringgi, Penang, serving leisure travellers, families, groups, weddings and corporate clients. Employees can expect a structured international hotel environment, service training, performance targets and opportunities to work with regional and global hospitality teams.
Penang is Malaysia’s main island destination for hospitality careers, with opportunities in luxury resorts, hotels, restaurants, tourism, events and travel services. Batu Feringgi focuses on beach resorts, while George Town offers heritage tourism, dining, retail and corporate business. The lifestyle combines relatively affordable living, warm weather, beaches, hiking, excellent food and a multicultural community. Malay, English, Mandarin and various Chinese dialects are commonly heard, and English is widely used in hotels. Foreign employees generally need an employer-sponsored Employment Pass; the company normally submits the application and approval should be obtained before starting work. Candidates should confirm salary, service charge, accommodation, transport, medical cover and relocation support in writing. Rental costs vary by area, with shared or modest apartments usually more affordable outside central George Town. Penang is well connected by air and road, although traffic can be busy during peak periods.
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