The Assistant Front Office Manager supports the Front Office Manager in leading reception, concierge, bell, telephone and guest-relations operations. Requirements typically include a diploma or degree in hospitality, several years of hotel front-office experience, strong knowledge of Opera or similar property-management systems, and excellent spoken and written English. Experience in a supervisory role is preferred. The successful candidate is expected to deliver Shangri-La service standards, manage shifts, resolve guest concerns professionally, coach colleagues, coordinate effectively with other departments, monitor room and arrival information, and maintain accurate cash-handling and operational records. Flexibility for rotating shifts, weekends and public holidays, together with a polished appearance and calm, service-focused approach, is essential.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired approach to warm, personalised service. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are known for attentive guest care, distinctive locations, comfortable accommodation and extensive dining, meetings and leisure facilities. In Malaysia, Shangri-La has operated prominent city and resort properties, offering career opportunities in rooms, food and beverage, culinary, engineering, finance, sales and management. Employees generally work in a multicultural environment with structured hotel procedures, training opportunities and strong emphasis on guest satisfaction, teamwork, professionalism and operational consistency.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Melaka and other resort destinations. Langkawi is especially attractive for island-based hotel work, with beaches, outdoor activities and a relaxed lifestyle, while Penang combines heritage culture, excellent food and urban convenience. Malaysian workplaces are multicultural, and English is widely used in international hotels; Malay is the national language and basic local phrases are useful. Living costs vary, with resort islands and central Kuala Lumpur generally more expensive than smaller cities. Foreign employees normally need an employer-sponsored Employment Pass, and the employer typically handles approval and immigration documentation before work begins. Candidates should confirm the exact visa category, salary, accommodation, transport, medical coverage and local tax obligations with Shangri-La. Malaysia has warm, humid weather year-round, with monsoon conditions varying by coast, so suitable clothing and flexible travel planning are advisable.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...