Learning & Development Manager

Job Description

The Learning & Development Manager plans and delivers training programmes that support service quality, employee growth and Shangri-La’s operating standards. Candidates typically need a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong facilitation, presentation, communication and organisational skills are essential, as is the ability to assess training needs, manage budgets, maintain learning records and evaluate programme results. The successful candidate is expected to be approachable, commercially aware and confident working with employees at all levels. Experience with hospitality standards, coaching, leadership development and learning-management systems is advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. The brand is known for warm Asian hospitality, high service standards and a strong focus on guest comfort. Its Malaysian portfolio has included major properties in Kuala Lumpur, Penang, Kota Kinabalu and other resort destinations. Shangri-La places considerable emphasis on employee development, internal promotion and delivering consistent service through structured operational training. A Learning & Development Manager would typically work closely with department heads and human resources to identify skills gaps, coordinate induction and compliance training, support leadership development and reinforce the group’s service culture. Benefits may include accommodation or meals in some locations, staff rates, medical coverage and career opportunities within the wider hotel group, depending on the property and employment package.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events and wellness, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is the main resort island, with beaches, diving, island-hopping and a relaxed lifestyle; Penang combines heritage, food and urban conveniences, while Sabah provides access to marine parks and nature attractions. Malaysian culture is multicultural, blending Malay, Chinese, Indian and Indigenous traditions, with English commonly used in hotels and business. Living costs vary, with island resorts often offering staff meals, accommodation or transport. Foreign employees normally need an Employment Pass sponsored by the hiring company, and must not begin work before approval. Candidates should confirm accommodation, insurance, tax, flights, probation terms and transport before relocating. Malaysia is generally welcoming, but island locations can feel quieter and more seasonal than major cities.