The Reservations Associate manages room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel systems. Candidates should have previous experience in hotel reservations, front office or customer service, strong communication skills, attention to detail and basic computer proficiency. Knowledge of Opera or another property-management system is an advantage. The role requires a professional telephone manner, accurate handling of rates and availability, prompt responses, and the ability to work flexible shifts, including weekends and public holidays. Candidates are expected to support revenue goals, provide warm and efficient service, and coordinate closely with the front office, sales and revenue teams.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for refined service, Asian-inspired hospitality and high-quality hotels and resorts worldwide. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Singapore is an established luxury hotel set in extensive gardens near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities and leisure amenities. Employees typically work in a multicultural environment with structured service standards, guest-focused operations and opportunities to develop careers across hotel departments and international properties.
Singapore is a compact, multicultural island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. Life is safe, efficient and convenient, with excellent public transport, modern healthcare, diverse food, shopping and vibrant cultural districts. Accommodation and daily expenses can be high, especially near the city centre, so budgeting is important. Foreign employees generally need an employer-sponsored work pass; eligibility depends on salary, qualifications, experience and the relevant pass category, with the Employment Pass and S Pass commonly used for professional and skilled roles. Secure a signed offer before relocating, check pass approval, arrange temporary accommodation and understand healthcare, tax and employment conditions. Singapore’s tropical climate is hot and humid year-round, with frequent rain.
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