The Concierge Supervisor leads the concierge team and ensures guests receive efficient, personalized assistance throughout their stay. Requirements typically include a hospitality or related background, supervisory experience in a hotel or luxury resort, strong knowledge of local attractions and transportation, excellent English communication skills, and proficiency in hotel systems. The successful candidate is expected to coach team members, coordinate guest requests, maintain service standards, resolve concerns professionally, and work flexible shifts, including weekends and holidays. A polished manner, strong organizational ability, cultural awareness, and a genuine commitment to guest satisfaction are essential.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, attentive service, and high-quality guest experiences. In the Philippines, Shangri-La properties include major city hotels and resort destinations, offering accommodation, dining, events, wellness, and leisure facilities. Employees typically work in structured, service-focused environments with opportunities for training and career growth. Benefits may include service charge, meals, uniforms, health coverage, discounts, and other allowances, although these vary by property and employment contract. The Concierge Supervisor role supports Shangri-La’s focus on personalized service by coordinating guest assistance and ensuring that the front-of-house experience meets luxury hospitality standards.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and Davao. Hotels, resorts, restaurants, cruise operators, and tourism companies regularly recruit guest-service, culinary, housekeeping, and management staff. Filipino culture is welcoming, family-oriented, and community-minded, while English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach or provincial communities; costs are generally lower than in many international destinations, though major cities and resort islands can be expensive. Foreign nationals usually need an employer-sponsored work visa or permit, and requirements depend on nationality and contract. Candidates should confirm accreditation, visa sponsorship, housing, transport, medical coverage, and service-charge arrangements before relocating. Domestic flights and ferries connect the main islands, but travel may be affected by weather. Learning basic Filipino customs and allowing time for local administrative processing will make relocation easier.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...