The Assistant Director of Food & Beverage supports the overall management of restaurants, bars, banquets and room service, helping deliver excellent guest experiences and achieve revenue, cost and service targets. Candidates should have several years of experience in hotel food and beverage operations, preferably in an upscale or international property, with strong leadership, communication and budgeting skills. The role requires knowledge of service standards, food safety, staff scheduling, training and inventory control. The successful candidate is expected to be hands-on, commercially aware, guest-focused and capable of motivating multicultural teams while maintaining Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for Asian-inspired hospitality, high service standards and a strong focus on guest comfort. Its Malaysian properties include luxury city hotels and resort destinations, offering careers across food and beverage, rooms, culinary operations, events and administration. Shangri-La typically provides structured training, international exposure and opportunities to progress within its global network. Benefits vary by property and position but may include meals, staff accommodation or allowances, medical coverage, service charge and employee travel privileges. The working environment is generally multicultural and service-led, with managers expected to balance operational discipline, commercial performance and warm, personalized guest service.
Malaysia offers excellent opportunities in luxury hotels, beach resorts, restaurants, wellness retreats and tourism businesses, particularly in Langkawi, Penang, Sabah and the east-coast islands. Hospitality work is multicultural, and English is widely used alongside Malay; Chinese and Tamil are also common. Life can range from busy urban living in Kuala Lumpur or Penang to a slower, outdoor-focused lifestyle on resort islands, with beaches, diving, island tours and diverse food. Foreign employees normally need an employer-sponsored Employment Pass, and the company generally handles the application before work begins. Requirements depend on nationality, qualifications, salary and the position. Bring certified documents and confirm accommodation, transport, service charge, medical insurance and tax arrangements before accepting an offer. Malaysia is warm year-round, though monsoon seasons affect different coasts at different times.
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