The Service Associate – F&B supports daily restaurant operations at Shang Palace, Shangri-La’s Chinese restaurant. Responsibilities typically include welcoming guests, taking and serving orders, preparing tables, maintaining cleanliness, processing bills, and responding courteously to guest requests. Candidates should have customer-service experience, preferably in a hotel or upscale restaurant, along with good communication and teamwork skills. Knowledge of Chinese cuisine and dining etiquette is helpful. The role requires a polished appearance, positive attitude, attention to detail, physical stamina, and flexibility to work rotating shifts, weekends, and holidays. A genuine interest in hospitality and the ability to remain calm during busy service periods are expected.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event experiences. In the Philippines, Shangri-La properties include major city hotels and resort destinations, serving business travelers, tourists, families, and local guests. Shang Palace is the group’s signature Chinese dining concept, offering refined Cantonese cuisine in an elegant setting. Employees generally work in structured, guest-focused environments with opportunities for training, service-charge earnings, and career development across hotel departments and locations.
The Philippines is an archipelago of more than 7,000 islands, with major employment hubs in Metro Manila, Cebu, Clark, and resort areas such as Boracay, Palawan, and Bohol. Hospitality jobs are widely available in hotels, restaurants, resorts, cruise services, and tourism businesses, while offices, technology, healthcare, and education provide other opportunities. Filipino culture is friendly, family-oriented, and strongly influenced by Spanish, American, and Asian traditions; English is widely used. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport but variable housing costs. Foreign nationals usually need an employer-sponsored work visa or permit, and should not work on a tourist visa. Relocation requires a valid passport, employment contract, medical and immigration documents, and budgeting for deposits, transport, and insurance. Conditions differ by island, so confirm the job location before moving.
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