The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing colleagues, coordinating with kitchens and other departments, and ensuring guest satisfaction. Candidates should have a diploma or degree in Hospitality, Hotel Management, or a related field, together with several years of food and beverage supervisory or management experience, preferably in an international luxury hotel. Strong leadership, communication, problem-solving, budgeting, and service-recovery skills are expected. The successful candidate should be hands-on, guest-focused, well presented, commercially aware, and comfortable working shifts, weekends, and public holidays.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and events. Shangri-La properties range from city hotels to beach resorts and convention-focused destinations, offering employees opportunities in a multicultural and internationally recognized environment. In Malaysia, the company operates established luxury properties and resorts serving leisure travelers, business guests, meetings, and celebrations. Employees are generally expected to demonstrate professionalism, genuine care, teamwork, cultural awareness, and a strong commitment to guest experience and operational excellence.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi and Penang are popular island locations, while Sabah and Sarawak provide access to beaches, diving, rainforests, and diverse indigenous cultures. Hotel work can offer a lively lifestyle, staff meals, accommodation, transport, and opportunities to meet international guests, although resort schedules often include long shifts, weekends, and peak-season workloads. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism. Foreign employees generally need an employer-sponsored Employment Pass or relevant work authorization before starting employment. The employer typically handles sponsorship and immigration procedures. Relocation costs, housing, healthcare, and contract benefits should be confirmed carefully. Major cities have better transport and services; island resorts offer a slower, outdoor-focused lifestyle.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...