The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring guest rooms, public areas, back-of-house spaces and linen services meet Shangri-La’s luxury standards. Candidates should have several years of supervisory or management experience in an upscale hotel, strong knowledge of housekeeping procedures, hygiene and safety requirements, and experience managing budgets, staffing, training and quality inspections. Good communication, organisation and problem-solving skills are essential, along with the ability to work flexible shifts, weekends and public holidays. The successful candidate is expected to be hands-on, guest-focused, discreet and capable of motivating a multicultural team while maintaining efficient operations and consistently high standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is recognised for personalised service, strong Asian hospitality values and high standards in accommodation, dining, wellness and guest experiences. In Malaysia, the group operates established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in multicultural teams and receive opportunities for professional development within an international hotel network. The company places emphasis on guest satisfaction, service excellence, teamwork, integrity and responsible business practices.
Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, retail, technology and business services. Major hospitality employment hubs include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah and Sarawak. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs are moderate compared with many international destinations, though central Kuala Lumpur and resort islands can be more expensive. Popular leisure destinations include Langkawi, Penang, Redang, Perhentian, Tioman and the Sabah islands. Foreign employees generally require an employment pass sponsored by their employer before starting work. Employers normally handle the application, and approval depends on qualifications, salary and position. Relocating staff should arrange suitable insurance, accommodation and documentation before arrival.
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