The Senior Captain/Captain supports banquet operations by coordinating service teams, preparing function spaces, briefing colleagues, monitoring food and beverage service, and ensuring events run smoothly. Candidates should have relevant experience in hotel banqueting, restaurants, or luxury hospitality, with strong knowledge of service standards and event procedures. Good communication, leadership, organization, and guest-service skills are essential. Fluency in English is normally required; Cantonese and Mandarin are advantageous in Hong Kong. The successful candidate is expected to remain calm during busy functions, maintain professional grooming, supervise junior staff, handle guest requests promptly, and work flexible shifts, including evenings, weekends, and public holidays.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant hotels, resorts, and distinctive guest experiences. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Its Hong Kong hotels serve business travelers, leisure guests, residents, and major events, with facilities that include restaurants, banquet venues, meeting spaces, wellness services, and accommodation. Shangri-La places strong emphasis on warm hospitality, cultural awareness, service consistency, employee development, and teamwork. Working for the group can provide exposure to international luxury-hotel standards and opportunities to progress across food and beverage, events, and wider hotel operations.
Hong Kong offers extensive opportunities in hotels, restaurants, catering, events, retail, finance, technology, and professional services. Hospitality employees benefit from a fast-paced international environment and strong public transport, although working hours can be demanding. The culture blends Cantonese traditions, Chinese festivals, global influences, and a strong food scene. Life is convenient but expensive, particularly housing; many newcomers share apartments or live in areas outside Central Hong Kong. Beaches, hiking trails, islands, and country parks provide a useful escape from the dense urban lifestyle. Foreign nationals generally need an employer-sponsored employment visa before starting work. Approval commonly depends on a confirmed job, suitable qualifications or experience, market-standard pay, and proof that the role cannot readily be filled locally. Applicants should confirm visa rules with Hong Kong Immigration and clarify accommodation, medical coverage, meals, transportation, and relocation assistance with Shangri-La.
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