The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, coordinating restaurant or banquet teams, managing guest requests, and supporting revenue and cost-control objectives. Candidates should have relevant hotel or restaurant management experience, strong knowledge of food and beverage service, and excellent communication and leadership skills. Shangri-La will expect a guest-focused professional who can coach employees, resolve complaints calmly, maintain hygiene and safety standards, and work effectively in a multicultural, fast-paced environment. Flexibility to work shifts, weekends, and public holidays is essential. Knowledge of English is normally required, while additional languages and experience with luxury hospitality are advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for personalised service, strong Asian hospitality values, and high standards in accommodation, dining, wellness, and events. Its Malaysian properties include established city hotels and resort destinations, offering opportunities across food and beverage, guest services, culinary operations, and hotel management. Shangri-La places emphasis on service excellence, employee development, teamwork, and creating memorable experiences for guests. Working for the group can provide exposure to international hospitality practices, multicultural teams, structured training, and potential career mobility between properties.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Penang combines heritage streets, excellent food, beaches, and a relaxed island lifestyle, while Langkawi is particularly attractive for resort and tourism professionals. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences reflected in food, festivals, religion, and daily life. Living costs are generally moderate, although popular resort areas can be more expensive. Employees can enjoy warm weather, outdoor activities, beaches, rainforest, and diverse cuisine. Foreign workers normally require an employer-sponsored employment pass, and the hiring company handles much of the application process. Candidates should confirm eligibility, medical requirements, contract terms, accommodation, and relocation support before accepting an offer. English is widely used in hotels, while learning basic Malay helps with everyday communication.
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