The Information Technology Manager will oversee the hotel’s IT operations, infrastructure, systems, cybersecurity, user support, and technology projects. The role typically requires a bachelor’s degree in Information Technology, Computer Science, or a related field, together with several years of experience managing IT operations, preferably in a hotel or service environment. Candidates should be familiar with hotel systems, networks, servers, data protection, vendor management, and IT budgeting. Strong leadership, communication, troubleshooting, and project-management skills are expected. The successful candidate will maintain reliable technology services, protect company data, support colleagues and guests, ensure compliance with Shangri-La standards, and recommend practical improvements that enhance operational efficiency and guest experience.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other major destinations. The company is known for its Asian-inspired service culture, high-quality accommodation, dining, wellness, and conference facilities. In the Philippines, Shangri-La properties include luxury hotels and resorts in locations such as Manila, Cebu, and Boracay. Employees generally work in an international environment that emphasizes warm hospitality, professional standards, teamwork, and guest satisfaction. An Information Technology Manager supports the digital and operational systems that help the property run efficiently, including hotel applications, connectivity, cybersecurity, technical support, and technology projects. Benefits may include service charge, meals, insurance, training, staff rates, and career opportunities, depending on the property and employment contract.
The Philippines offers employment opportunities in hospitality, IT, business services, tourism, healthcare, education, and construction. Manila and Cebu have the broadest professional markets, while Boracay, Palawan, Bohol, and other resort islands provide strong opportunities in hotels and tourism. Filipino culture is welcoming, family-oriented, religious, and community-focused, with English widely used in business and daily communication. Lifestyle varies from busy urban living to a more relaxed coastal setting; expenses are generally lower than in many Western countries, although Manila housing can be costly. Foreign nationals normally need an employer-sponsored work permit and visa, commonly involving an Alien Employment Permit and an appropriate employment visa. Relocating employees should confirm requirements with the employer and Philippine authorities, arrange compliant accommodation, check healthcare access, and prepare for tropical weather, transport limitations, and regional differences in internet reliability.
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