Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training at Shangri-La in the Philippines. Requirements typically include a bachelor’s degree in hospitality, human resources, education or a related field, along with experience in hotel operations, learning and development, or staff training. Strong communication, presentation, organization and interpersonal skills are essential. The successful candidate is expected to assess training needs, maintain learning records, assist with onboarding, coordinate internal and external trainers, and help ensure employees understand Shangri-La standards and service procedures. The role requires professionalism, confidentiality, flexibility and a genuine interest in coaching colleagues and improving guest service.

Company Info

Shangri-La Group is a major Asian hospitality company operating luxury hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. Founded in 1971, the group is known for its warm Asian hospitality, high service standards and distinctive Shangri-La brand. Its Philippines properties serve business and leisure travelers and typically offer accommodation, restaurants, events, wellness facilities and extensive guest services. Employees generally work in a structured, service-focused environment with opportunities for professional development, cross-training and career progression within the hotel or wider group. The company places emphasis on guest satisfaction, teamwork, cultural awareness, operational excellence and responsible business practices. A Training Supervisor helps maintain these standards by supporting employee learning, orientation and ongoing development.

Destination Guide

The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan and other resort destinations. Hospitality, tourism, food and beverage, retail, business services and information technology provide many job opportunities. Filipino culture is welcoming, family-oriented and community-focused, with English widely used in workplaces. Life can range from fast-paced urban living in Manila to a relaxed beach lifestyle on smaller islands. Costs vary considerably, while traffic and rainy-season disruptions can affect daily routines. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly coordinated with the Bureau of Immigration; requirements should be confirmed before travel. Relocating employees should arrange a valid employment contract, health insurance, accommodation, local banking access and tax guidance. Weather is tropical, with a dry season and a rainy or typhoon season, so destination-specific planning is important.