The Service Manager – L&D / Service Excellence Manager is expected to lead training and service-quality initiatives across the resort. Requirements typically include a degree or diploma in hospitality, training, human resources, or a related field, together with several years of luxury-hospitality experience. The candidate should have strong knowledge of service standards, coaching, training-needs analysis, performance improvement, and guest-experience measurement. Excellent communication, presentation, organization, and interpersonal skills are essential. The role requires someone who can work with multicultural teams, deliver engaging learning sessions, monitor service results, and support managers in creating a consistent Shangri-La guest experience. Resort experience, recognized training qualifications, and familiarity with service-excellence systems would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and leisure. Shangri-La Maldives operates luxury island resorts serving international holidaymakers, families, couples, and groups. Employees work in a multicultural environment where service consistency, professional development, teamwork, and genuine care for guests are strongly emphasized. Resort roles commonly include accommodation, meals, transportation, medical support, and opportunities to develop within the wider Shangri-La network, although benefits vary by contract and location. The company generally seeks people who are adaptable, guest-focused, culturally aware, and committed to delivering memorable experiences.
Maldives resort islands offer opportunities in hospitality, food and beverage, housekeeping, marine activities, spa, engineering, finance, human resources, sales, and training. Life is usually based on a self-contained resort island rather than in a conventional town. The environment is tropical, peaceful, and multicultural, with beaches, lagoons, diving, and watersports forming a major part of daily life. Local inhabited islands provide a more traditional experience, including Muslim customs, modest dress expectations, and limited alcohol availability outside licensed resorts. Foreign employees normally require employer sponsorship and a valid Maldives Employment Approval and work visa; the employer generally handles the application, medical checks, and related documentation. Contracts often include accommodation and meals, but employees should confirm flights, insurance, leave, internet access, and gratuity terms before relocating. Travel between islands can involve speedboats or seaplanes, so planning personal trips requires time and additional expense.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...