The Retail Consultant role at Optus involves welcoming customers, understanding their communication and technology needs, and recommending suitable mobile, internet, and digital products. Requirements generally include retail or customer service experience, strong communication skills, confidence using sales systems, and the ability to work toward individual and store targets. The successful candidate is expected to provide friendly, personalised service, build customer relationships, explain products clearly, process transactions accurately, and contribute positively to the store team. Flexibility to work weekdays, weekends, and public holidays is usually required. A proactive attitude, resilience, presentation skills, and genuine interest in technology are important.
Optus, part of the Singtel Group, is one of Australia’s major telecommunications and digital service providers. The company delivers mobile, broadband, entertainment, business connectivity, cloud, and technology services to consumers and organisations across Australia. Optus operates a nationwide retail network supported by digital channels, customer service teams, engineering functions, and enterprise specialists. Its business focuses on connecting people and businesses while expanding services in areas such as 5G, cybersecurity, cloud solutions, and digital entertainment. As part of Singtel, a leading communications group headquartered in Singapore, Optus benefits from regional scale and technology expertise. The company employs people across customer-facing, technical, corporate, and operational roles, with retail teams playing an important part in helping customers choose and use its products.
Australia offers strong opportunities in retail, telecommunications, healthcare, construction, education, technology, engineering, hospitality, and professional services. Major employment centres include Melbourne, Sydney, Brisbane, Perth, Adelaide, and Canberra; Footscray is a diverse, well-connected suburb of Melbourne. Australian workplace culture is generally informal, practical, and focused on clear communication, punctuality, safety, and work-life balance. Lifestyle options range from vibrant city living and multicultural food to beaches, national parks, sport, and outdoor travel. Living costs can be high, particularly rent in Melbourne and Sydney, so budgeting is important. Visa options may include employer-sponsored skilled visas, skilled migration, graduate visas, or working holiday visas, depending on qualifications, age, occupation, and nationality. Applicants should check current requirements through the Australian Department of Home Affairs. Relocation usually involves arranging a visa, tax file number, bank account, accommodation, healthcare cover, and suitable transport.
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