The Retail Consultant role involves welcoming customers, understanding their communication and technology needs, and recommending suitable Optus products and services, including mobile plans, internet, devices and accessories. Candidates are generally expected to have retail, sales or customer-service experience, strong communication skills and confidence working toward individual and store targets. A positive, energetic attitude, genuine interest in technology and the ability to create lasting customer relationships are important. The role also requires accurate processing of sales, maintaining store presentation, handling customer enquiries and working flexibly across weekends and busy trading periods. Training is typically provided, but candidates should be commercially minded, team-oriented and comfortable adapting to new products and systems.
Optus is one of Australia’s major telecommunications companies and part of the Singtel Group, a leading communications technology organisation headquartered in Singapore. Optus provides mobile and fixed-line telecommunications, home internet, entertainment, business connectivity and digital services to consumers and organisations across Australia. Its retail stores help customers choose plans, devices and services while providing face-to-face support. The company operates in a competitive, technology-driven market and places importance on customer experience, inclusion, innovation and teamwork. As part of Singtel, Optus has access to broader regional expertise and capabilities across communications, digital services and enterprise technology. A Retail Consultant at an Optus store represents the brand directly, combining product knowledge, sales ability and practical customer assistance in a fast-moving retail environment.
Australia offers opportunities in telecommunications, retail, technology, healthcare, construction, education, hospitality and professional services. Its workplace culture is generally informal, practical and collaborative, with emphasis on customer service, safety and work-life balance. Lifestyle varies widely: cities such as Perth, Sydney, Melbourne and Brisbane offer diverse communities, beaches, restaurants and public transport, while regional areas provide a quieter pace and lower housing costs. Claremont is an established Perth suburb close to shopping, parks, schools and the Swan River. Skilled workers may consider employer sponsorship, the Temporary Skill Shortage visa, skilled visas or working-holiday arrangements, depending on occupation, nationality and eligibility. Applicants should check current requirements with the Australian Department of Home Affairs. Relocation costs, rental prices, health insurance, tax, transport and superannuation should be researched before accepting an offer. Australia is geographically isolated, so international travel can be expensive.
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