The Small Business Specialist supports small-business customers at the Optus Charlestown store by understanding their telecommunications needs and recommending suitable mobile, internet, device and business solutions. The role requires strong customer-service and sales capability, confident communication, product knowledge and the ability to meet individual and team targets. Experience in retail, telecommunications, consultative selling or small-business account management is beneficial. Candidates are expected to build trusted customer relationships, identify opportunities, explain products clearly, manage transactions accurately and deliver a positive in-store experience. Flexibility to work weekends, public holidays and varied retail hours is generally required.
Optus is one of Australia’s largest telecommunications companies and a member of the Singtel Group, headquartered in Singapore. It provides mobile services, broadband, fixed-line connectivity, digital products, entertainment and business communications solutions to consumers, small businesses and major enterprises. Optus operates a nationwide retail and service network and supports customers through stores, online channels and contact centres. As part of Singtel, the company benefits from regional telecommunications expertise across Asia-Pacific. Optus promotes customer-focused service, technology innovation, teamwork and inclusive employment practices. Its small-business teams help local enterprises select practical connectivity, devices and communication solutions that support day-to-day operations and growth.
Australia offers opportunities in telecommunications, retail, technology, healthcare, construction, education, hospitality and professional services, with strong employment centres in Sydney, Melbourne, Brisbane, Perth, Adelaide and Newcastle. Its culture is generally informal, multicultural and community-minded, with an emphasis on workplace safety, fairness and work-life balance. Lifestyle options range from beaches and outdoor activities to vibrant cities, regional towns and national parks. Australia has a high cost of living, particularly for housing in major cities, so budgeting is important. Work rights depend on visa status. Skilled workers may consider employer-sponsored, skilled or regional visas, while working-holiday visas suit eligible young applicants. Relocation planning should include accommodation, tax registration, banking, healthcare arrangements and recognition of qualifications. Charlestown is near Newcastle, offering coastal living and access to a growing regional economy.
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