The Retail Consultant role at Optus involves welcoming customers, understanding their needs and recommending suitable mobile, internet, entertainment and technology products. Key responsibilities include meeting sales targets, explaining plans and devices clearly, processing transactions, maintaining attractive store standards and providing positive customer service. Candidates should have retail or customer-facing experience, strong communication skills, confidence using technology and a genuine interest in helping people. A proactive, target-focused attitude, teamwork, reliability and flexibility to work weekends and public holidays are expected. Previous telecommunications experience is helpful but may not be essential, as product training is generally provided.
Optus is one of Australia’s major telecommunications companies and part of the Singtel Group, a leading communications technology organisation headquartered in Singapore. Optus provides mobile, broadband, entertainment, digital and business communication services to consumers and organisations across Australia. Its retail stores help customers select mobile plans, devices, home internet and related technology while providing ongoing support. The company operates in a competitive, customer-focused industry and invests in network infrastructure, digital services and new technology. Optus employs people across retail, engineering, customer service, sales, corporate functions and technical operations. The business promotes inclusion, teamwork and innovation, and retail employees are typically supported with product training, performance incentives and opportunities to develop within the wider organisation.
Australia is an island country with opportunities across retail, hospitality, healthcare, construction, education, technology, mining and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and regional coastal communities such as Casuarina in New South Wales. Australian culture is generally informal, multicultural and direct, with strong emphasis on work-life balance, outdoor activities and sport. Lifestyle costs vary considerably, with housing usually more affordable outside the largest cities, although popular coastal areas can be expensive. Most overseas workers need an appropriate visa, such as a temporary skills, employer-sponsored, working holiday or student visa; eligibility depends on nationality, occupation and qualifications. Before relocating, check work rights, health insurance, tax obligations, accommodation, transport and childcare requirements. Casuarina offers beaches, a relaxed lifestyle and access to the broader Tweed and Gold Coast region.
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