The Store Manager leads the Optus Elanora retail store, delivering sales, service and operational results. Requirements typically include retail management experience, strong customer-service and communication skills, commercial awareness, and the ability to coach and motivate a team. The successful candidate is expected to achieve sales and customer-experience targets, manage rosters and daily operations, maintain visual and compliance standards, resolve customer issues, and build a positive team culture. Experience in telecommunications, technology or consumer retail is advantageous. A hands-on leadership style, confidence using digital systems, flexibility to work weekends, and a strong focus on performance and customer outcomes are likely to be important.
Optus is one of Australia’s major telecommunications and digital-services providers and is part of the Singtel Group, a leading communications technology company headquartered in Singapore. Optus offers mobile, broadband, entertainment, cloud, business and enterprise services to millions of customers across Australia. Its retail stores help customers choose devices, plans and connectivity solutions while providing ongoing service and support. The company employs people across customer-facing retail, technology, engineering, network operations, sales and corporate functions. Optus promotes innovation, inclusion and customer focus, with teams working to make communication and digital services simpler and more accessible. As part of Singtel, Optus operates within a broader Asia-Pacific technology network and provides opportunities to work in a large, established organisation undergoing continuing digital and service transformation.
Australia offers opportunities in retail management, telecommunications, technology, healthcare, construction, education, hospitality, logistics and professional services. Workplace culture is generally practical, direct and team-oriented, with strong emphasis on safety, inclusion, customer service and work-life balance. Brisbane and the Gold Coast provide warm weather, beaches, outdoor activities and a relaxed lifestyle, although housing and transport costs vary by suburb. International workers usually need a suitable visa, such as an employer-sponsored visa, skilled visa, graduate visa or working holiday visa, depending on their occupation, nationality and circumstances. Employer sponsorship is not guaranteed and applicants should check current requirements through Australia’s Department of Home Affairs. Relocating typically involves arranging a tax file number, bank account, health insurance, accommodation and transport. Australia’s large distances, competitive rental market and regional differences should be considered before moving.
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