Retail Consultant, Bass Hill

Job Description

The Retail Consultant role at Optus Bass Hill involves welcoming customers, understanding their telecommunications needs, and recommending suitable mobile, internet, entertainment and technology products. Responsibilities include achieving sales targets, processing transactions, explaining plans and devices, resolving basic customer concerns, maintaining an attractive store presentation, and supporting team results. Candidates should have retail, sales or customer service experience, strong communication skills, a customer-focused attitude and confidence using digital systems. The role requires resilience, initiative, flexibility to work across retail trading hours, and the ability to build rapport with a wide range of customers. A genuine interest in technology and telecommunications is advantageous. Successful candidates are expected to represent the Optus brand professionally while delivering helpful, personalised service.

Company Info

Optus is one of Australia’s major telecommunications and digital services companies and part of the Singtel Group, a leading communications group headquartered in Singapore. Optus provides mobile and fixed-line connectivity, broadband, entertainment, cloud, cybersecurity and business technology services to consumers, government and enterprises. Its retail stores help customers choose phones, internet plans, accessories and digital services, while its wider network supports millions of Australians. The company operates in a competitive market where customer experience, reliable connectivity and innovation are central to its strategy. Optus employs people across retail, technology, engineering, customer operations, sales and corporate functions. As a Bass Hill Retail Consultant, an employee would represent the brand directly, helping local customers understand products and select solutions suited to their communication and entertainment needs.

Destination Guide

Australia offers strong opportunities in retail, telecommunications, healthcare, construction, technology, education, hospitality and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth and Adelaide, although regional areas also need skilled workers. Australian workplace culture is generally informal, practical and inclusive, with emphasis on punctuality, safety, teamwork and clear communication. Lifestyle options range from busy city living and multicultural dining to beaches, national parks and outdoor activities. Housing and transport costs vary considerably, with Sydney and Melbourne usually among the most expensive locations. Visitors and workers need the correct visa: options may include a visitor visa, Working Holiday visa, employer-sponsored visa or skilled migration pathway, depending on nationality and circumstances. People relocating should arrange health insurance where required, confirm work rights, budget for accommodation and understand tax and superannuation obligations. Bass Hill is a suburban area in western Sydney with shopping, public transport and access to the wider metropolitan region.