Client Service Associate (Makati Central Area)

Job Description

The Client Service Associate supports day-to-day branch operations by assisting customers with account inquiries, deposits, withdrawals, fund transfers, account opening, documentation, and other banking requests. The role typically requires a bachelor's degree, sound numerical and administrative skills, customer-service experience, professional communication, attention to detail, and willingness to work in a branch environment. Candidates are expected to handle transactions accurately, protect confidential customer information, follow BDO policies and regulatory requirements, resolve concerns courteously, and help identify appropriate bank products or services. Flexibility, integrity, teamwork, and the ability to work under time pressure are important, particularly in a busy Makati branch.

Company Info

BDO Unibank, Inc. is one of the Philippines' largest full-service banks and a member of the SM Group. Headquartered in Makati City, it serves individual, small-business, corporate, and institutional customers through an extensive nationwide branch and ATM network, supported by digital banking channels. Its services include deposits, consumer and commercial loans, credit cards, wealth management, investment banking, treasury, remittances, and other financial solutions. BDO is known for its broad market reach, strong presence in major Philippine cities, and continuing investment in technology and customer convenience. Employees work in a regulated, service-oriented environment where accuracy, integrity, risk awareness, and professionalism are important. The bank offers opportunities across branch banking, operations, technology, finance, risk, sales, and corporate functions.

Destination Guide

The Philippines offers employment opportunities in banking, business-process outsourcing, technology, healthcare, education, tourism, retail, logistics, and shared services. Metro Manila, especially Makati, BGC, and Quezon City, is the country’s main corporate center, while Cebu and Davao also have growing job markets. Filipino culture is generally welcoming, family-oriented, community-minded, and respectful, with English widely used in business. Lifestyle ranges from fast-paced urban living to relaxed coastal and provincial communities. Living costs vary significantly; housing and commuting are usually more expensive in central Manila. Foreign nationals normally need an appropriate work visa or permit, commonly supported by their employer, and should confirm current requirements with Philippine authorities. New arrivals should arrange secure housing, healthcare coverage, local banking access, and reliable transportation. The country’s tropical climate, islands, beaches, and diverse food culture make it attractive for relocation, although traffic, humidity, and seasonal typhoons require preparation.