Client Service Associate

Job Description

The Client Service Associate supports branch customers with account opening, deposits, withdrawals, inquiries, requests, and other routine banking transactions. The role may also involve promoting suitable bank products, maintaining accurate records, following operating procedures, and ensuring compliance with security and regulatory requirements. Candidates are generally expected to hold a bachelor's degree, preferably in business, finance, accounting, marketing, or a related field. Strong communication, customer-service, numerical, and interpersonal skills are important. Applicants should be organized, trustworthy, professional, comfortable using computer systems, and willing to work in a fast-paced branch environment. Fresh graduates may be considered, while experience in banking, retail, sales, or customer service is an advantage.

Company Info

BDO Unibank, Inc. is one of the Philippines' largest universal banks and a member of the SM Group. Headquartered in Makati, the bank provides a broad range of services for individual customers, businesses, corporations, and institutional clients. Its offerings include deposits, consumer loans, credit cards, remittances, wealth management, investment banking, treasury services, and digital banking. BDO operates an extensive network of branches, ATMs, electronic channels, and partner facilities across the country, helping it serve customers in both major cities and provincial communities. The organization is known for its large workforce, nationwide presence, and focus on accessible financial services. A Client Service Associate typically works in a branch-facing role, supporting daily transactions and customer needs while contributing to service quality, sales, operational accuracy, and compliance.

Destination Guide

The Philippines offers varied opportunities in banking, business-process outsourcing, technology, tourism, healthcare, education, manufacturing, and retail. Metro Manila, Cebu, and Davao have the broadest professional markets, while cities such as Cagayan de Oro offer growing regional opportunities and generally lower living costs. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces, alongside Filipino and local languages. Lifestyle ranges from busy urban living to relaxed coastal and provincial communities, with beaches, mountains, festivals, and diverse food traditions. Foreign nationals normally need an appropriate work visa or permit, usually supported by an employer; requirements depend on nationality, position, and contract length. Relocating employees should budget for housing, transport, healthcare, utilities, and deposits. Tropical weather, traffic, and regional differences are important practical considerations. Local banking roles generally require the legal right to work in the Philippines and relevant professional qualifications.