This role leads the strategy, development and improvement of Tesco’s conversational AI and self-service support products, helping customers resolve queries quickly across digital channels. Requirements typically include strong product management experience, a record of delivering customer-facing digital products, and familiarity with conversational AI, chatbots, automation, analytics and service design. The successful candidate will be expected to define product roadmaps, understand customer and colleague needs, work closely with technology and operations teams, manage stakeholders, and measure improvements in service quality, adoption and efficiency. Excellent communication, commercial judgement, agile delivery experience and the ability to turn complex problems into simple customer experiences are important.
Tesco is one of the United Kingdom’s largest retailers, serving millions of customers through supermarkets, convenience stores, online grocery services and related businesses. Founded in 1919, the company sells food, household goods, clothing and general merchandise, supported by well-known services such as Tesco Clubcard, Tesco Mobile and Tesco Bank. Tesco employs a large UK workforce and continues to invest in digital retail, data, automation and more convenient customer services. Its technology and product teams work across e-commerce, customer experience, supply chain, loyalty and internal operations. The company’s culture places emphasis on serving customers, working as a team, acting responsibly and delivering practical results. Benefits commonly include staff discounts, pension contributions, annual leave, wellbeing support and opportunities for flexible or hybrid working, depending on the role.
The United Kingdom offers strong opportunities in technology, product management, retail, data, engineering, finance and customer experience, especially in London, Manchester, Leeds, Bristol, Edinburgh and Glasgow. Workplaces are generally professional, collaborative and respectful of personal time, with a growing acceptance of hybrid working. The lifestyle combines historic cities, reliable public services, diverse communities, countryside and extensive cultural activities, although housing and transport can be expensive in major cities. Relocating workers should budget for rent deposits, council tax, utilities and healthcare-related costs. Visa-free work is generally limited to British and Irish citizens. Other applicants may need a Skilled Worker visa sponsored by an eligible employer, meeting occupation, salary and English-language requirements. Check current UK government rules, as salary thresholds and eligibility can change. A job offer, visa approval and suitable accommodation should normally be arranged before relocation.
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