Tesco’s Product Manager – Incident Process and Workflow role focuses on improving how technology incidents are reported, managed, resolved and reviewed across the organisation. The successful candidate is likely to own the product vision and roadmap for incident-management workflows, work closely with engineering, operations, service-management and business teams, and use data and customer feedback to improve reliability. Candidates should have experience in product management, workflow or service-management platforms, stakeholder engagement, prioritisation and agile delivery. Strong communication, analytical thinking, problem-solving skills and an understanding of IT incident, change or problem-management processes are expected.
Tesco is one of the United Kingdom’s largest retailers, serving millions of customers through supermarkets, convenience stores and online channels. Founded in 1919, the company sells groceries, household products, clothing and financial services, with operations also extending into areas such as mobile services and retail technology. Tesco employs a large UK workforce and invests heavily in digital platforms, data, automation and technology to improve shopping, supply chains and store operations. Its purpose is to serve customers a little better every day, supported by values focused on customer service, teamwork and responsible business. Employees may benefit from structured development opportunities, colleague discounts, pension contributions, wellbeing support and flexible working arrangements, depending on the role and location.
The United Kingdom offers strong opportunities in retail technology, product management, software, logistics, finance, healthcare and professional services, especially in London, Manchester, Birmingham, Leeds, Edinburgh and Bristol. British culture values punctuality, personal privacy, queueing and polite communication, while cities provide diverse food, arts, music and international communities. Lifestyle costs vary considerably: London and the southeast are expensive, while many northern cities, Wales, Scotland and Northern Ireland offer more affordable housing. Skilled workers generally need an appropriate UK visa, commonly employer sponsorship under the Skilled Worker route, unless they already hold work rights, settled status or another qualifying permission. Relocating typically involves securing a job offer, checking sponsorship eligibility, arranging accommodation, obtaining a National Insurance number and understanding tax and healthcare systems. Public transport is extensive, though a car may be useful outside major cities.
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