The Technical Programme Manager – Customer role involves leading complex technology programmes that improve Tesco’s customer experience across digital, retail and operational platforms. Candidates are expected to have strong programme and stakeholder management experience, ideally within large-scale technology, retail or similarly complex organisations. The role requires the ability to define delivery plans, manage budgets, risks, dependencies and governance, and coordinate multidisciplinary teams. Applicants should communicate clearly with technical and senior business audiences, understand modern technology delivery practices, and demonstrate a strong focus on customer outcomes. Experience with agile and hybrid delivery methods, supplier management, change implementation and working across multiple business areas would be valuable. The successful candidate will be organised, commercially aware, collaborative and capable of delivering measurable results in a fast-moving environment.
Tesco is one of the United Kingdom’s largest retailers, serving millions of customers through supermarkets, convenience stores, online grocery services and related businesses. Founded in 1919, the company has a substantial presence across the UK and operates internationally through selected retail and wholesale activities. Tesco employs a large, diverse workforce across stores, distribution, technology, corporate functions and customer services. Its technology teams support online shopping, loyalty through Clubcard, payments, supply chain operations, data platforms and in-store services. The company promotes customer-focused innovation, operational efficiency, inclusion and responsible business practices. Employees may benefit from structured development, colleague discounts, pension arrangements and flexible or hybrid working, depending on the role. Technology programme managers at Tesco typically work with senior stakeholders and delivery teams to introduce reliable, scalable services that improve the shopping experience for customers and colleagues.
The United Kingdom offers strong opportunities in technology, retail, finance, healthcare, engineering and professional services, with major employment centres in London, Manchester, Birmingham, Leeds, Bristol, Edinburgh and Glasgow. British culture values punctuality, personal privacy, fairness and polite communication, while workplaces are generally diverse and collaborative. Lifestyle options range from busy cities and historic towns to coastal and rural areas. Public transport is extensive, although housing and commuting costs can be high in London and the southeast. Most overseas professionals need permission to work; the Skilled Worker visa normally requires an eligible sponsored job, an approved employer, a qualifying salary and English-language evidence. Irish citizens have separate arrangements. Relocating usually involves securing accommodation, a National Insurance number, a bank account and healthcare access. Weather is changeable, and newcomers often find local community groups useful for settling in.
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