Associate Officer (Diploma Holder only), Account Maintenance Group, COC

Role summary

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This role supports UOB’s Account Maintenance Group within the Central Operations Centre (COC) in Malaysia. Typical responsibilities include processing account opening and maintenance requests, verifying customer information and documentation, updating banking systems, handling data accurately, and following internal controls and regulatory procedures. Applicants should hold a diploma, preferably in banking, finance, business administration, or a related discipline. The candidate is expected to demonstrate careful attention to detail, good written and verbal communication, basic computer skills, teamwork, and the ability to meet processing deadlines. Experience in banking operations, customer documentation, or administrative processing may be advantageous. The role requires integrity, confidentiality, reliability, and willingness to follow standard operating procedures in a controlled banking environment.

About the employer

United Overseas Bank (UOB) is a major Singapore-based bank with operations across Southeast Asia and other international markets, including Malaysia. Founded in 1935, the group provides personal and business banking, wealth management, commercial banking, investment banking, treasury, and digital financial services. UOB serves individuals, small and medium-sized enterprises, large corporations, and institutional clients. In Malaysia, it operates branches, offices, and shared service functions supporting customers and regional banking activities. The bank places strong emphasis on responsible banking, risk management, regulatory compliance, service quality, and digital transformation. Employees may benefit from structured processes, formal training, and opportunities to develop within a large regional financial institution. Its operations and back-office teams play an important role in maintaining accurate records, supporting customers, and ensuring efficient delivery of banking services.