Senior Associate - Quality (12 Months Contract)

Job Description

This role supports DHL’s quality management activities in Malaysia, helping maintain service standards, monitor performance, investigate operational issues and coordinate corrective and preventive actions. Requirements typically include a diploma or degree in business, logistics, quality management or a related field, along with experience in quality assurance, process improvement or logistics operations. Familiarity with ISO standards, auditing, root-cause analysis, reporting tools and continuous-improvement methods is advantageous. The successful candidate should be analytical, organized and detail-focused, with strong communication skills and the ability to work with multiple teams. DHL will expect the candidate to manage priorities independently, meet deadlines, identify improvement opportunities and uphold customer, regulatory and company quality requirements during the 12-month contract.

Company Info

DHL is a global logistics and supply chain company operating in more than 220 countries and territories. It provides express delivery, freight transportation, warehousing, contract logistics, e-commerce fulfillment and supply chain management services. DHL is part of DHL Group, whose divisions include DHL Express, DHL Global Forwarding, DHL Supply Chain and DHL eCommerce. The company serves businesses across industries such as technology, healthcare, automotive, retail and manufacturing. Its operations depend on reliable transportation networks, advanced technology, quality systems and strong customer service. In Malaysia, DHL maintains a broad logistics presence, supporting international trade, domestic distribution and complex supply chain programs. The organization offers opportunities in operations, quality, transport, warehousing, customer service, engineering, technology and corporate functions. Employees generally work in structured, process-driven environments with significant emphasis on compliance, safety, operational excellence and continuous improvement.

Destination Guide

Malaysia is a multicultural country with opportunities in logistics, supply chain, manufacturing, technology, finance, healthcare and shared services. Major employment centers include Kuala Lumpur and Selangor, Penang, Johor and Sabah and Sarawak. The country combines modern cities with beaches, rainforests and diverse food traditions influenced by Malay, Chinese, Indian and indigenous cultures. Living costs are generally moderate, though Kuala Lumpur and central business areas are more expensive. English is widely used in professional workplaces, while Malay is the national language. Foreign employees normally need employer sponsorship for an Employment Pass, and the employer usually handles the application and supporting documentation. Dependants may require separate passes. Before relocating, candidates should confirm contract terms, medical requirements, tax obligations, accommodation and transport options. Malaysia’s warm climate, efficient urban amenities and relatively affordable lifestyle make it attractive for international professionals.