宿泊予約エージェント/ Rooms Reservation Agent

Job Description

The Rooms Reservation Agent manages individual and group room bookings, responds to telephone and email inquiries, explains room types, rates, policies and availability, and records reservations accurately in the hotel system. The role may involve upselling rooms and services, coordinating with Front Office and other departments, processing amendments and cancellations, and maintaining a high standard of guest service. Candidates are expected to have strong communication, organization and computer skills, attention to detail, and a professional hospitality manner. Fluency in Japanese and practical English are generally important at The Ritz-Carlton Tokyo. Previous hotel reservations, front-office or customer-service experience is advantageous, along with flexibility for shifts and a willingness to uphold luxury-service standards.

Company Info

The Ritz-Carlton Tokyo is a luxury hotel operated by Marriott International and located in Tokyo Midtown, in the Roppongi district. It is known for refined accommodation, personalized service, premium dining, spa facilities and views across Tokyo, including Mount Fuji on clear days. The hotel serves international travelers, business guests, families and luxury leisure visitors. As part of The Ritz-Carlton brand, it emphasizes genuine care, attention to detail, discretion and memorable guest experiences. Employees typically work in a multicultural environment and receive exposure to international hotel standards, structured training and opportunities within Marriott’s global network. The property includes guest rooms and suites, restaurants and bars, meeting facilities, a Club Lounge and wellness services. Working there generally requires polished communication, teamwork, cultural awareness and consistent adherence to luxury hospitality procedures.

Destination Guide

Japan offers hotel and tourism jobs in Tokyo, Osaka, Kyoto, Okinawa, Hokkaido and other destinations, including reservations, front office, food and beverage, housekeeping and guest relations. Tokyo provides the widest employment market but has high rent and a fast-paced lifestyle. Japanese culture values punctuality, politeness, cleanliness, teamwork and respect for hierarchy. Daily life is convenient, with excellent public transport, safe neighborhoods, reliable services and varied food, though language can be challenging outside major tourist areas. Foreign applicants usually need an employer-sponsored work visa, commonly under an applicable professional or specified-skills category; requirements depend on education, experience, nationality and job duties. A Certificate of Eligibility is normally obtained before travel. Applicants should confirm visa eligibility, employment conditions, housing support, insurance and taxes with the employer. Learning conversational Japanese improves workplace integration and career prospects. Tokyo is not an island, but Japan is an archipelago with very different regional lifestyles and climates.