Reservation Agent

Job Description

The Reservation Agent manages guest reservations, modifications, cancellations and enquiries through telephone, email and hotel systems. Requirements typically include a secondary school qualification or hospitality diploma, customer-service experience, strong communication skills and basic computer knowledge. Familiarity with Opera or another property-management system is advantageous. Candidates are expected to provide accurate information, convert enquiries into bookings, follow Marriott and hotel procedures, protect guest data and coordinate closely with Front Office, Sales and Revenue teams. The role requires professional telephone etiquette, attention to detail, a service-oriented attitude and flexibility to work shifts, weekends and public holidays. English is generally required; knowledge of Malay or additional languages is an advantage.

Company Info

Renaissance Kuala Lumpur Hotel & Convention Centre is a full-service luxury hotel in central Kuala Lumpur, operated under Marriott International’s Renaissance Hotels brand. The property serves business and leisure travellers and is designed around meetings, events, dining and local cultural experiences. Its convention facilities, restaurants, guest rooms and recreational amenities support a broad range of international and domestic visitors. As part of Marriott International, the hotel follows established global standards for guest service, professional development, workplace conduct and operational quality. Employees may benefit from Marriott’s international network, training resources and associate travel programmes, subject to eligibility and hotel policy. The Reservation Agent role supports the commercial and guest-service operation by helping maximise room bookings while delivering accurate, friendly assistance before arrival.

Destination Guide

Malaysia offers strong hospitality opportunities in Kuala Lumpur, Langkawi, Penang, Sabah and Sarawak, with roles in hotels, resorts, restaurants, events and tourism. Kuala Lumpur provides the broadest employment market, modern transport and a multicultural urban lifestyle, while island destinations offer a slower pace, beaches and more seasonal resort work. Malaysian culture blends Malay, Chinese, Indian and Indigenous influences, with diverse food, festivals and languages. Living costs are moderate compared with many international cities, though central Kuala Lumpur rents can be higher. Foreign nationals generally need an employer-sponsored work permit, and the employer normally handles the application before employment begins; requirements vary by nationality and role. Candidates should verify current immigration rules with Malaysian authorities or the employer. Bring qualifications, references and proof of experience, and check accommodation, transport, medical coverage and relocation costs before accepting an offer.