Quality Assurance Executive

Job Description

The Quality Assurance Executive supports Moxy Putrajaya in maintaining Marriott and hotel brand standards across guest service, operations, cleanliness, safety and compliance. Typical requirements include a diploma or degree in hospitality, business or a related field, previous hotel operations or quality assurance experience, strong communication skills and confidence using reporting and audit systems. The candidate is expected to conduct inspections, review guest feedback, identify service gaps, coordinate corrective actions and prepare performance reports. Attention to detail, an analytical approach, professionalism and the ability to work with different departments are essential. Experience with Marriott quality standards, internal audits or service excellence programmes would be advantageous.

Company Info

Marriott International is one of the world’s largest hospitality companies, operating and franchising hotels, resorts and residences across numerous international brands. Its portfolio includes Moxy Hotels, a lifestyle brand designed for modern travellers, with a focus on stylish communal spaces, approachable service, technology and social experiences. Moxy Putrajaya is part of Marriott’s growing presence in Malaysia and serves business travellers, tourists and guests attending events in the federal administrative capital. Employees typically work within Marriott’s structured service, compliance and training environment, while Moxy properties encourage a more energetic, informal and guest-focused culture. The company offers opportunities across hotel operations, food and beverage, rooms, engineering, sales and corporate functions. Benefits and career development depend on the property, employment contract and local Malaysian labour practices.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, aviation, technology, education and shared services. Kuala Lumpur and Putrajaya provide stronger corporate and hospitality employment, while Langkawi, Penang, Tioman, Redang and Sabah’s islands are popular for resort and marine-related work. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English commonly used in business and tourism. Lifestyle ranges from busy city living to relaxed beach communities; food is diverse and daily costs are generally moderate, though resort islands can be more expensive. Foreign nationals normally need an employer-sponsored work permit, such as an Employment Pass, and must meet immigration and qualification requirements before starting work. Relocation involves securing an employment contract, approved visa, accommodation, health coverage and local banking arrangements. Putrajaya is inland, modern and well connected to Kuala Lumpur and the international airport.